Working with Widgets

This section contains the following topics:

The dashboard shows important statistics about registered devices and users. Each section on the dashboard is called a widget. For each widget, you define:

  • the category of data displayed (such as devices or users)
  • how the data is grouped (such as by OS version or model)
  • how the data is filtered (such as displaying only iOS devices)
  • how the data is displayed (such as the pie chart or bar chart)

Adding a widget

  1. Click Add (upper right).
  2. Assign a name to the widget.
  3. Select a data category.
  4. Complete the filtering options as they display.
  5. Select the default display type (pie chart, bar chart, line graph).
  6. Click Done.

Arranging the widgets

Widgets always display three to a row. However, you can change the order in which the widgets are displayed:

  1. Click Arrange (upper right).
  2. Drag the boxes into the order in which the widgets should appear.
  3. Click OK.

Editing a widget

  1. Click the settings icon for the widget (upper right).
  2. Select Edit.
  3. Make your changes.
  4. Click Done.

Reviewing notifications

Click the bell icon (top right) or go to Dashboard > Notifications page to review notifications and take actions where necessary based on the following criteria:

  • Component Type
    • APP
    • LDAP
    • Entra ID
    • Device Allowlist
    • Apps and Books
    • iOS
    • Android
    • macOS
    • visionOS
    • watchOS
    • tvOS
    • Tenant
    • CA
    • Connector
    • Sentry
    • Device Enrollment Server Token
  • Notification Type
    • Expiration
    • Data Sync
    • Usage Limit
    • Admin Action
    • Server Authentication Error

    • Validation Error

    • Status Change
  • Severity
    • Cleared
    • Information
    • Critical
    • Warning

Admins can select the APP component to quickly review all app-specific notifications on the Notifications page and also in the bell notification section. If there are new permissions to be accepted for Google Play apps, then the admins can accept them upon clicking the notifications rather than visiting each app page to review and accept the permissions.

Ivanti Neurons for MDM customers/tenants will get the Android Go app approval notifications even though the Android Go app is not imported into the App Catalog.

Reviewing user password expiration and ID change notifications

Admins can review the upcoming password expiration in the Notifications page. They are also notified of the password expirations from two weeks to one day in advance, including links to CSV report files containing the list of corresponding users. After the password expires, notifications will no longer be generated.

Admins can also review a notification that lists the users whose IDs (UIDs) were detected to have changed during the last LDAP sync.

Clearing a notification

You can manually clear these notifications of any severity whenever required from the Notifications page.

  1. In the Notifications page, click on the icon in the Actions column for the notification you wish to clear. The Confirm Clear Notification window is displayed.
  2. Click Clear Notification. When cleared, the status of notification changes to Cleared in the Status column.

    The total count of the notifications that are cleared are displayed in the Notifications page.

Reports

On the Dashboard > Reports page, you can access the data in your Unified endpoint management (UEM) system. For example, administrators can add information such as Device Space Name and Device Custom Attributes to reports using the corresponding filter option while creating Devices and Blocked Devices reports. Accordingly, these reports have columns for Device Space Name and Device Custom Attributes respectively. Custom Device Attributes are available under filtering options while creating a report. Administrators can pick from the list of custom device attribute keys used for devices and select the available operators.

Starting with Ivanti Neurons for MDM 76, the operators for all the report templates have standard operators. The operators of the following templates are standardized in this release:

  • Dashboard> Reports> Create Report

The following is the workflow of a report:

  1. Choose - select from a predefined report template.
  2. Define Scope - set the period of time for report data.
  3. Set Details - name and customize your report.
  4. Run or schedule - run the report immediately or create a schedule.
  5. Share - specify who will receive your report.

Related topics:

Quick Search: Navigate to the Reports tab. The quick search field lets you search from the following columns, it lets you search even if you include space or special characters:

  • NAME

  • DESCRIPTION

  • TEMPLATE NAME

Audit Trails

Audit Trails provide a chronological record of activities performed in Ivanti Neurons for MDM. These records include actions performed by administrators, end users, and system components.

Administrators use Audit Trails to review changes, verify actions, troubleshoot issues, and support compliance checks. Audit Trails track actions such as adding, updating, and deleting managed entities, including devices. For more information, see Device Registration (iOS, macOS, and Android).

Enabling Audit Trails

You need to enable the Audit Trails option to capture activities performed within Ivanti Neurons for MDM.

Procedure

  1. Go to Admin > Infrastructure > Audit Trails.

    The Audit Trails pane appears.

  2. Select and set the Audit Trails Export toggle button to ON.

    You will not be able to disable the Audit Trails option after you enable it. To disable, contact Ivanti Support.

Viewing Audit Trails

Follow the steps to view more details about Audit Trails:

Procedure

  1. Go to Dashboard > Audit Trails.

    The Audit Trails pane appears.

  2. The following tables lists the details that appear in the Audit Trails pane:
    SettingDescription
    IconShows the activity icon for the audit event.
    ActivityShows the action that occurred, such as device check-in or admin login.
    Status

    Shows whether the activity was Successful or Failed.

    If a report fails, you can retry the report job from Report History. Use this option to rerun the failed job without creating a new report schedule.

    Performed ByShows the administrator or user who performed the activity.
    Performed AtShows the date and time when the activity occurred.
    Performed OnShows the device, account, or object affected by the activity.
    DetailsShows additional information about the activity.
    TypeShows the activity type, such as Device Action or Account.
    CategoryShows the functional area related to the activity, such as Device Management or Admin Portal Access.
  3. Click the Actions button to perform the following options:
    • Configure Audit Trail Setting: Select this option and it displays Audit Trails configuration in Admin > Infrastructure > Audit Trails.

    • Export to CSV: Select this option to export and download the Audit Trails.

  4. (Optional) You can use the Filters to view specific Audit Trails.

Activity Details View

The Changes - Before & After icon appears in the Dashboard > Audit Trails > Details column. It helps administrators compare attribute values before and after an audited action. This comparison makes it easier to identify what changed, verify user or system activity, and troubleshoot configuration updates.

Click the icon to view the audit trail comparison details in the Audit Trails Changes - Before & After pane and it displays the following details:

Setting

Description

Attribute

Displays the name of the modified attribute.

For example, createdAt.

Before

Displays the attribute value before the action was performed.

Highlights in Red color.

After

Displays the attribute value after the action was performed.

Highlights in Green color.

Advanced Search for Audit Trails

Use the Advanced Search option to search audit trails based on rules. Define specific criteria to identify and view activities. You can use the following attributes to perform an advanced search:

  • Activity
  • Category
  • Created At
  • Performed By
  • Performed On
  • Space Name
  • Status
  • Type

Creation of Reports for Audit Trails

You can schedule Audit Trail reports to run every 12 hours or 24 hours, or generate custom reports. Additionally, you can run Audit Trail reports on demand. On-demand reports are not scheduled and include Audit Trail data from the last 24 hours.

You can generate a Audit Trail report in one of the following formats:

  • CSV
  • JSON
  • CEF

Additionally, while creating a report for Audit Trail > Report Distribution, you can select the SFTP Export option to export and upload all audit trail information to a specific server location. Audit Trail export uses Secure Shell File Transfer Protocol (SFTP). The server must be accessible through the default port. You can configure Audit Trail Export settings to automatically upload Audit Trail archives to a specific location daily. For more information, see Exporting Audit Trails.

For more information on creating a report, see Using Scheduled Reports and Using Custom Reports.